As a 3PL with over 1,500 Google reviews from happy shippers and carriers, we know what it takes to provide reliable freight services. Route has the experience, carrier network, and team to help shippers with their transportation challenges through any economic fluctuations.
So if you’re looking to align with a customer service oriented 3PL, here’s how we deliver top-notch shipping services every day.
1. We focus on moving freight efficiently and safely.
Getting your load transported in the fastest and safest way possible is our primary goal. Whether it’s LTL or full truckload, economy or expedited, contract rate or same day spot rate, we will make sure your shipment is picked up and delivered on time.
With over 30,000 vetted and trusted carriers in our network, Route has the capacity to service shippers of any size.
2. We choose experienced, compliant carriers.
To ensure compliance, carriers must first meet our minimum requirements to begin the onboarding process with Route. Then, our compliance team vets each and every carrier partner to ensure safety.
We are also a member of CargoNet – the cargo theft prevention and recovery network! CargoNet provides a “unique layered approach to cargo security with proactive deterrence and prevention methods, extensive recovery assistance, coordinated theft communications, combined with education, awareness and cargo theft trend analytics.”
In addition to utilizing fraud prevention technology, Route consistently reviews existing carriers in our network to ensure that they continue to meet our vetting standards.
3. We keep shippers updated and informed.
An honest 3PL will keep their shipper updated on their loads and communicate when any issues arise. Here at Route, we have an entire team of logistics coordinators tracking every minute of your shipment’s movement so we can keep you updated.
4. We invest in our team.
When you take care of your people, they stay. We place a high value on rewarding our team and cultivating a company culture of teamwork and growth. Route’s carrier reps, on average, have more than twice* the experience of their counterparts in the freight industry.
*60% of carrier reps in entire industry have 2 years or less time in desk—current average Route carrier rep time in desk is roughly 4.2 years.
5. We are honest and transparent no matter what.
Since the beginning of Route, our team has been committed to putting the needs of our shippers first. That commitment is evident in the professionalism and transparency of our services. We are quick to be honest about updating our shippers on loads, and we work to build long term relationships that provide long term solutions.
As an additional layer of transparency, shippers can request access to the Route Customer Portal. They can track shipments 24/7 on any device, engage with interactive freight maps for every load, and view data reports all in one place.
To learn more about how Route can help make your shipping experience easier, you can request a quote here.