When it comes to working with a 3PL company, being able to rely on good communication and service is vital for many shippers. With so many third-party logistics companies out there, outstanding customer service can certainly help one 3PL stand out from the rest.
Below are 3 reasons why shippers should choose a 3PL that delivers excellent customer service and exceeds their expectations.
1. Quick response and assistance
Quick response time is the first indicator of a high standard of customer service.
With the fast-paced environment of the logistics industry, it is now more important than ever for 3PLs to provide quick responses to inquiries and assistance whenever the customer reaches out. Whether it be by phone or email, a customer service-focused 3PL will always make quick communication a priority.
2. Focused on building relationships and trust
One of the benefits of working with a 3PL with outstanding customer service is that they focus on more than just moving freight. They take the time to get to know the shipper’s needs, pain points, and supply chain to build a relationship based on knowledge and trust.
At Route, we place a high value on relationships and developing long-term partnerships with our shippers. We stand by our commitment to do whatever it takes to make sure that you and your customers are happy with our services. We are in it for the long haul.
3. Fewer issues with your shipments
Finally, the most important reason to choose a 3PL with outstanding customer service is to help reduce issues during the shipping process.
Here at Route, we have an entire department of logistics coordinators who communicate with dispatchers and drivers for each shipment. They monitor loads from the moment a carrier is booked to delivery, resolving any issues that may arise. This level of customer service and tracking ensures that your shipments will be picked up and delivered with the utmost safety and speed.