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Why Carriers Should Haul for a 3PL with Outstanding Customer Service

Published: September 30, 2020 | Author: Rose Panik | Comments: No Comments

Its been said for trucking companies that “if the wheels ain’t turning, you ain’t earning.” With the fast pace of the logistics industry, carriers have to focus on filling their trucks quickly with freight from reliable shippers and 3rd-party logistics companies. With so many 3PLs out there, outstanding customer service can certainly help one 3PL stand out from the rest.

Below are 3 reasons why carriers should choose to haul with 3PLs that exceed their customer service expectations.

1. Quick response & assistance

When you call a 3PL with a question, check call, or concern, you expect them to answer the phone promptly or respond as soon as possible. Customer service focused 3PL companies will always make an effort to communicate with dispatchers and drivers when questions or concerns arise. At Route, we have an entire department of logistics coordinators who are here to help you get from point A to point B as quickly and smoothly as possible. We want our carriers to know that they can count on us to be responsive and reliable on every load.

2. Focused on building business relationships

When calling a 3PL, does the carrier sales rep treat you with kindness and respect? Do they take the time to get to know your business and what lanes you like to run? Customer service-focused 3PL companies spend a great deal of time building relationships with carriers so that they can offer consistent loads and save carriers time.

3. Get paid on-time

Finally, the best reason to haul with a customer service-centric 3PL is a better chance of consistently getting paid on time. A good 3PL knows how important it is for carriers to be paid quickly to keep their trucks moving.

Here at Route, we are partnered with TriumphPay, which means that our approved carriers can be paid in as little as 4 days with QuickPay. TriumphPay also makes it easy for carriers to manage their payments on any device and get paid how they want, when they want.

Get set up to haul with us here.

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About the author...

Rose Panik

Rose is the Marketing and Communications Coordinator for Route Transportation and Logistics.

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