When it comes to working with a third-party logistics company, honesty can be just as important as quality of service. An honest 3PL partner can save shippers time, money, and help reduce service disruptions.

In this post, we share the key indicators of an honest 3PL and explain how working with a trusted logistics partner can help streamline shipping operations.

1. Effective Communication

The first key indicator of an honest 3PL is quick and effective communication. When the 3PL’s team is responsive and transparent, that is a testament to how they deal with everyone involved in the shipping process. From warehouse managers and dispatchers to truck drivers and the end customer, an honest 3PL will strive to make the shipping process as smooth as possible for all involved.

2. Upfront with all costs of a shipment

Good freight rates are an important part of doing business with a 3PL. What’s more important is working with a 3PL that quotes competitive rates without any hidden fees. If you book a load with your 3PL and they have to ask for more money later on in the shipping process, consider if this is trustworthy behavior. Are they taking accountability or are they blaming it on the carrier?

3. Notifies shippers of any delays or cancellations

Another big indicator of an honest 3PL is that they notify shippers quickly when things don’t go according to plan. Trucks are going to break down. Traffic and bad weather are going to happen. It is the 3PL’s responsibility to keep their shippers updated on any delays or cancellations as soon as possible so that the shipper can determine next steps.

4. Technology that enhances transparency

Effective 3PLs invest in great technology. More importantly, they invest in technology that enhances the transparency of their services. When shippers are given a medium to track and trace their shipments, they not only have more insight into their supply chain, but also, they can see if the 3PL is meeting their operational expectations.

A great example of transparent technology is MyRoute, our customized web portal designed to help shippers track their loads 24/7. Learn more about our tracking and tracing technology here.

5. Positive customer feedback

Finally, the biggest indicator of an honest 3PL is positive feedback from shippers and carriers. Here are a few questions to ask when seeking feedback:

• Does the 3PL have a good industry reputation?

• Do they have shipper testimonials and references?

• Do their carriers trust and enjoy doing business them?

A quick Google search of the 3PL will also help to reveal more information about their reputation and if other shippers trust their team. Check out Route’s 1700+ Google reviews.

Conclusion

There are several indicators that can help shippers determine if they are working with an honest 3PL. From effective communication to technology that compliments transparency, a trustworthy logistics partner can help take their shipper’s operations to the next level.